Transforming citizen
reports into actionable city
intelligence.
We don't just collect complaints. Overflowing garbage, potholes, sewer leaks, and broken streetlights — scattered across WhatsApp and phone calls — become one live, AI-structured map of what your city needs fixed first.
Lahore generates thousands of reports a day. Almost none of them reach a decision.
Complaints are scattered across social media, WhatsApp groups, phone calls, and informal channels — making it nearly impossible for city authorities to identify priorities and respond efficiently. CivicLens AI turns that noise into a single structured feed: what happened, where, how severe, and who owns it.
From a single photo to a structured city signal.
One photo in. A full report out.
A citizen near Liberty Roundabout submits a photo and one line of text. Vision AI and an LLM pipeline extract the issue, estimate severity, route it to the right department, and summarize it — with a confidence score attached.
Overflowing garbage blocking roadside.
Everything a city ops team needs to triage, not just log.
AI Analysis
Every photo and description is converted into a structured report — issue type, severity, department, and a confidence score — in seconds.
Smart Categorization
No manual dropdowns. The model classifies each report into one of seven civic issue categories automatically.
Duplicate Detection
Five citizens reporting the same pile of garbage becomes one hotspot with five reports — not five open tickets.
Interactive Map
Every report becomes a color-coded pin. Click any pin for the image, severity, department, and timestamp.
Hotspot Detection
Nearby reports cluster into hotspots, so a street with eighteen garbage complaints reads as one priority zone.
AI Priority Score
Severity, report volume, and time waiting combine into a single 0–100 score — authorities know what to fix first.
Search & Filters
Slice reports by category, department, severity, or date to find exactly what needs attention right now.
Trend Analytics
Weekly movement across categories — garbage up 18%, road damage down 6% — surfaces before it becomes a crisis.
See the whole city, ranked by priority.
Live counts, category and severity breakdowns, department distribution, and weekly trend lines — the view judges (and city officials) actually want to see.
Open Dashboard